FAQs

General Questions

Q: What disposable vape brands do you stock?
A: We carry genuine IGET, BIMO, and ALIBARBAR lines.

Q: How do I place an order?
A: Simply browse our collection, select your preferred vape pen, add it to your cart, and complete checkout using your chosen payment method.

Q: Do I need an account to buy?
A: You can checkout as a guest or register for an account to speed up future orders and track your purchase history.

Q: How quickly will you respond to my email?
A: Our support team operates Monday–Friday, 9:30 am–5:30 pm AEST. We aim to reply within one business day. Sending multiple emails before we respond may delay your place in the queue.

Q: Are there any age restrictions?
A: Under Australian law, you must be at least 18 years old to purchase disposable vapes.

Shipping & Delivery

Q: How long does shipping take?
A: Most orders ship within one business day. Delivery generally takes 2–5 business days depending on your location.

Q: Do you deliver to all regions of Australia?
A: Yes—we ship to every postcode, from major cities to regional and remote areas.

Q: How can I track my order?
A: After your order is dispatched, you’ll receive an email with tracking details so you can follow its progress online.

Returns & Replacements

Q: What if I receive the wrong item or a faulty device?
A: Contact us immediately with your order number. We’ll email you a reply-paid label to return the sealed product, then send a replacement at no extra cost.

Payment & Security

Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, and other secure online payment options.

Q: Is my personal and payment information safe?
A: Absolutely—our site uses industry-standard SSL encryption to protect your data.